Shipping & Returns

Updated October 18, 2021: Currently, orders are shipping in about 10 days. Larger orders may take a little longer to fill. Thank you for your patience! Why does it take so long? There is just 1 person packing and shipping orders. I appreciate your patience!

WE SHIP WORLDWIDE (but please be patient, it is a work-in-progress!)

  • US Shipping: U.S. orders over $50 ship free.
    • Shipping under $50 incurs a shipping fee of $12 plus $1 per light-weight toy, $2 per average-weight toy, and $3 per heavy toy. Toys with wood are generally heavy toys, toys that fit in the palm of your hand are generally labeled as light-weight toys, and everything else is an average-weight toy.
    • We will refund any excess shipping charges you may pay.
    • If shipping costs more than what you paid, we may be able to cover it depending on the difference, or we may contact you to see how to proceed.
  • Canada & Mexico:
    • There is a flat rate of $20 plus $1 per light-weight toy, $2 per average-weight toy, and $3 per heavy toy. Toys with wood are generally heavy toys, toys that fit in the palm of your hand are generally labeled as light-weight toys, and everything else is an average-weight toy.
    • We will refund any excess shipping charges you may pay.
    • If shipping costs more than what you paid, we may be able to cover it depending on the difference, or we may contact you to see how to proceed.
  • International Shipping… we are TRYING!
    • We have gotten so many requests for international shipping that we are trying desperately to make this work with our shipping software. Please have patience with us, as international shipping is still a work-in-progress! It has been very difficult to get the pricing right with the shipping software we use. For example, if we adjust it for shipping charges to Israel, then shipping charges to Ireland is miscalculated.
    • There is a flat rate of $32 plus $2 per light-weight toy, $3 per average-weight toy, and $4 per heavy toy. Toys with wood are generally heavy toys, toys that fit in the palm of your hand are generally labeled as light-weight toys, and everything else is an average-weight toy.
    • We will refund any excess shipping charges you may pay.
    • If shipping costs more than what you paid, we may be able to cover it, depending on the difference, or we may contact you to see how to proceed.
    • EXAMPLE RATES…
      • Shipping 5 average-sized toys to Israel was $24.76 USD.
      • Shipping 3 average-sized toys to Belgium was $32.25 USD.
      • Shipping varies greatly with the weight and size of toys, and the final destination!

Returns

Our top priority is ensuring your bird’s safety. Due to risk of avian disease, we are unable to accept returns for toys and perches. That said, if you are anything less than JOYful about your order, please contact us and we will talk through solutions for you.

Please contact us within 3 days (sooner if possible!), if your natural bird toys or perches were damaged during shipping to receive a full refund or replacement product. To help ensure future products arrive at their destinations in great condition, we may ask you for a photo of the damage or requested to be sent back to us. Note: Returned products are never resold.

Having trouble getting your bird interested in playing with toys? Give us a call for tips on encouraging play.