FAQs

Where is my order? When will my order ship?

Our current shipping times are listed in the banner at the top of the website and in your order confirmation email. If you have a new bird arriving sooner, send us an email and we may be able to expedite your order.

Can you make custom toys?

Yes! We can customize existing toys we make, or create something completely new JUST for your bird! Custom toys usually require a little extra time since they are made-to-order. Email us if you want a shipping time estimate.

Can I add to my order after it was submitted? I don’t want to buy $50 more toys to get free shipping again!

Yes! Email us if you want to add to your order and we will provide you with a free shipping code so you can add the 1 or 2 toys without incurring shipping fees for add-on orders. In most cases, add-on orders will ship with your original order.

Your packaging looks so fun that my bird wants to shred it. Is it safe?

Yes! Our packing includes all-natural aspen shavings, and a sprinkling of the parrotJOY signature tri-color crinkle paper. We encourage you to use this packaging to refill your toys. So, go get your shred on, little bird!

Can you sell me just the toy pieces?

Sometimes. However, we don’t want to rip you off! We are not a large enough company to import in bulk to offer competitive prices for many toy pieces. Our specialty is taking all-natural toy pieces and creating one-of-a-kind toys that your bird will obsess over. We offer natural bird toy parts for sale only when it makes sense for you, our customer.

Where are your toys made?

Our toys are currently made in Issaquah, Washington, USA. However, we support sustainable economic opportunities in developing countries worldwide. Around the world, communities near wild parrot populations struggle to earn a reliable income, pushing some individuals into the lucrative exotic animal trade. Purchasing products from these regions can provide a reliable, legal income source and protect wild parrot populations.